FAQs

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  1. How are you different from others?
  2. Why should I not visit a hospital or my local doctor?
  3. How is care provided by you? What is the process exactly?
  4. What care packages and services do you offer? What are iKindness care homes?
  5. How can I complain if I am dissatisfied?
  6. Can I contact you even if I am not an Intelligent Kindness patient?
  7. How can I join one of your policies?
  8. What are your working hours?
  9. Can you look after my parents? I live abroad.
  10. Do you have any policies that cost less for people with low income?
  11. What is the joining fee?
  12. What is the annual fee?
  13. What other services are subsidised?
  14. Can I have access to my medical record?, and to my family records?
  15. Do we need to be prepared for the home visit?
  16. Do you have any restrictions as to who you will see and who you will not see?
  17. Do you look after children, pregnant women, etc?
  18. If I decide to change my doctor to another, different from iKindness, how can I do that?
  19. Are there any penalties for discontinuing your policy?
  20. Who are your partners, and how do you select them?
  21. Who are your specialist consultants, and how do you select them?
  22. Do you visit city outskirts, slums, and villages?
  23. Do you look after all age groups of people?
  24. What are your values?
  25. How are your doctors and the rest of your team validated? How do you assess their credibility, competence?
  26. How can I (NRI Services) contact iKindness in an emergency?
  27. How can I contact you for a routine check?
    What are your rules?

1. How are you different from others?

We visit you at your chosen place and time, and do everything that is needed, including doing many tests. You don’t need to travel or visit anyone. We aim to keep you well, prevent illnesses, and prevent progression of illness. We aim to reduce unnecessary hospitalizations, and expenditure to you. We truly believe that people should stay healthy and that prevention is better than cure! We will review the notes again in 10 days time, to check that everything that needs to be done is being done.

We have centralised secure patient records that are accessible from anywhere. This way we have all your data accessible at every consultation, everywhere. This prevents multiple duplication and waste, and is extremely efficient. We will also provide you a summary of the healthcare record we have on you. Our 24/7 secure phone helpline will provide you with valuable healthcare advice from trained healthcare professionals. We also have colleagues and partners working with us. They will provide you with excellent care, at a fraction of the cost that is available elsewhere, with a minimum of 25% savings for you. Our partner consultants, labs, hospitals, pharmacies, etc are all held to regular strict benchmarking quality measures. We truly aim to set new high quality standards and benchmark outcomes for other healthcare providers to meet.

Our voluntary independent quality assurance managers (Join Us) have access to all our work, including complaints. This we believe is an industry first. Patient safety, accountability, ethical care, and preventing unnecessary expenses, are some of our core values. See Q.27.

We standardize healthcare, reduce variation and set benchmarks for the industry.

 

2. Why should I not visit a hospital or my local doctor?
See answer to Q.1. You can choose your doctor and your healthcare provider! But we wish that you will try us first, you will hopefully stay with us for your care.

 

3. How is care provided by you? What is the process exactly?
You register with us online, by phone, by post, or by email. We will contact you immediately by your preferred method of choice. After that we start an online medical record for you, visit you, take history, examine you, and do the necessary tests required, prescribe the necessary medicines, and provide the appropriate care that is needed. If you need further specialist intervention, we identify that and organise that for you. If you need further operations, hospital stay, etc, we identify that and organise them for you. Remember, all this care will be with our partners, who are rigorously vetted and held to high standards. Essentially, we will take care of all your health needs. We will also deliver all your medicines to your home. All follow ups and records will be updated immediately at the point of care. This will ensure that your medical record is up to date all the time. You or your family can access your records from home, online. Our voluntary independent quality assurance managers (click here to join us as one) have access to all our work (not sensitive patient info obviously), including complaints. This we believe is an industry first. Patient safety, accountability, ethical care, and preventing unnecessary admissions, tests and expenses, are some of our core values. See Q.27.

 

4. What care packages and services do you offer? What are iKindness care homes?
Our care packages are the cheapest in the country. We intend to provide good conscientious care to our patients. Profit making is not our first priority, caring for people is; making lasting relationship is, providing the best care needed is. Our residential care homes provide care for those that need it. Home visiting care cost around Rs 350 per visit and care homes cost Rs 8000 per month. See Care Packages, on our website.

No joining Fee, No Yearly Fee
You Pay Once A Month or once a year
24/7 Phone Call Helpline

Services & Charges

For Families Receiving Government Support (For Ex. BPL Families, Families of Ex-Servicemen, ETC)

Our partners and consultants work with us in partnerships. Our charges are upto 30% less than anywhere else. We make this happen because of economy of scale.

Basic Homecare Services

  • Bedside Attendant - 12 hour shift
  • Nurse – 12 hour shift
  • Nurse – Episodic visits
  • 24-hour maid
  • Physiotherapist sessions
  • Doctor home visit (Daytime only)
  • 24/7 phone calls - to contact carer
  • Care at your place - home / office
  • Lab services at home
  • Pharmacy services at home
  • X-ray services at home
  • Antenatal and postnatal care (pregnancy) at your home / office
  • Newborn care at your home
  • Children's healthcare at your home
  • Physiotherapy at your home
  • Occupational therapy at your home
  • Dietician services at your home
  • Fitness specialist services at your home
  • Counselling services at your home
  • Specialist services - Stroke, Diabetes, Cardiac rehab, etc, at your home

Emergency Services

  • Ambulance Facilitation Services
  • Hospitalisation Help Services
  • Hospital Discharge Services
  • “One-stop” Services for all after hospital discharge needs - Nursing, Bedside Attendant, Mobility products, Oxygen & Respiratory supplies, Medical furniture, Medicines and more

Other Services

  • Secondary and specialist out-patient care at discounted prices
  • Secondary and hospital in-patient care with our partner hospitals at discounted prices
  • Tertiary care services with our partner hospitals at discounted prices
  • Extended radiology services, etc with our partner hospitals at discounted prices
  • Software Services - Patient healthcare management software, patient scheduling software, patient billing software
  • Corporate Healthcare Packages for MNCs and other companies
  • Comprehensive Children's Healthcare Services at Schools
  • Electronic Patient Records
  • Mobile Phone app
  • Uptodate Healthcare Summary Accessible via Mobile Phone app / online
  • Info on various diseases available on our website

5. How can I complain if I am dissatisfied?
See our Feedback Page.
You can also complain to the local authorities formally.

 

6. Can I contact you even if I am not an Intelligent Kindness patient?

7. How can I join one of your policies?

 

8.What are your working hours?

 

9. Can you look after my parents? I live abroad.

Yes, absolutely. That’s what we are here for. Thank you for giving us this privilege. Your parents are our parents. Emergency care for the elderly and those with children living abroad is in the pipeline. Watch this space.

 

10. Do you have any policies that cost less for people with low income?

Yes. Our packages are the cheapest on the planet! See Q.2

 

11. What is the joining fee?

 

12. What is the annual fee?

 

13. What other services are subsidised?

 

14. Can I have access to my medical record?, and to my family records?

Yes, absolutely. It is your record after all. You can keep a copy (soft and hard) of your medical record. You will need to log in using your username and password.

 

15. Do we need to be prepared for the home visit?

No, nothing specific. However, if you keep your records, reports, medicines, health aids, etc at hand, it is helpful. Be relaxed and at ease.

 

16. Do you have any restrictions as to who you will see and who you will not see?

NO. That's discrimination. Absolutely none. We are privileged to be able to our duty. We love our work, and we would love to care for you all. Health is everyone’s fundamental right and we will do our best to help people access that.

 

17. Do you look after children, pregnant women, etc?

Yes, definitely. In fact, the mother, and the child (especially the girl child), should probably be everyone’s first concern, in the world.
(The other concerns IOHO are being kind to each other, education, clean water, sanitation, being green, and being happy; but that’s another topic!)

 

18. If I decide to change my doctor to another, different from iKindness, how can I do that?

Just tell us and we will enable it to happen. We will also give you a detailed health care record. This will help your doctor to give you the correct care right away. They will have access to all your health records and unnecessary delay, wait, and expenses will be avoided.

However, we would like you to provide us with some feedback as to why you are leaving us, we wish to rectify our mistake and get better, and provide better care for our patients.

 

19. Are there any penalties for discontinuing your policy?

There are no penalties. Read our policy.

 

20. Who are your partners, and how do you select them?

Our partners are healthcare providers who have been vetted, rigorously tested, and selected after satisfying our high standards. We believe that poor benchmarks, poor role models, unreliability of care, and huge variation in healthcare are the top four problems in India, not lack of resources or lack of knowledge per se.

We select them by – see Q.5

 

21. Who are your specialist consultants, and how do you select them?

Our partners are other healthcare providers who have been vetted, and rigorously tested, and selected after satisfying our high standards. See Q.22.

We select them by – see Q.5

 

22. Do you visit city outskirts, slums, and villages?

Yes, we of course do.

 

23. Do you look after all age groups of people?

Yes. We can provide all treatments and care for all age groups at home. We have partnerships with major healthcare providers everywhere. Obviously, providing antenatal care and intensive care at home are not the same, and have different challenges. Our residential care homes provide affordable care for one and all.

 

24. What are your values?

These are some of our values, but not limited to just these!
Caring, Compassionate, Kind, Person Orientated, Nurturing, Value For Money, Not Greedy, Enabling Healthcare Savings For Our Patients, Economy Of Scale, Technology Leveraging, Problem Solving, Pleasant, Family Orientated, Reducing Waste & Inefficiency In Healthcare, Respect Towards All, Passionate, Bettering Things, Improving Continually, Reflective, Uptodate, Setting Benchmarks, Enabling and Empowering Everyone, Conscientious, Improving Lives, Education, Quality, Welfare, Teamwork, Partnerships, No Decision About You Without You, First Do No Harm, Relieve Suffering & Discomfort, Console & Comfort Always, Green, Environmentally Conscious.

 

25. How are your doctors and the rest of your team validated? How do you assess their credibility, competence?

We follow international standards. Our benchmarks are truly the best in the healthcare industry. All our partners are rigorously vetted, all their qualifications, experiences, and references, are verified and internally and externally validated.

26. How can I (NRI Services) contact iKindness in an emergency?

Phone call – contact the number supplied by your visitor (members only).

27. How can I contact you for a routine check?
Phone call – contact the number supplied by your visitor (members only)

 

What are your rules?

Rules – We are professionals who go beyond the call of duty to do what is needed for our patients. If we follow one rule, it is to put patients, and patient wellbeing ahead of all things, in all situations. We do have an oath, which all our employees take! This is our oath.
Our oath:

  1. We care.
  2. We serve.
  3. We empathise.
  4. We trust our patients*
  5. We do not discriminate.
  6. We respect our patients.
  7. We support our patients.
  8. We will not be prejudiced.
  9. We will not be judgemental.
  10. Our care should be affordable.
  11. We will be honest and trustworthy.
  12. We will respect the law at all times.
  13. Our care should be absolutely ethical.
  14. We will act with and maintain integrity.
  15. Our care should be of very high quality.
  16. Care for our patient is our first concern.
  17. We will keep clear and accurate records.
  18. We will be good role models at all times.
  19. We will not act beyond our competencies.
  20. Our care should be of very high standards.
  21. We will agree with all these rules at all times.
  22. We will treat patients with dignity at all times.
  23. We will strive for continuous quality improvement.
  24. We will act in the patient's best-interest at all times.
  25. We will continually strive for improved performance.
  26. We will work in partnership with all other care providers.
  27. We will be honest in all financial matters with the patient.
  28. We will be uptodate in our professional knowledge and skills.
  29. We will consult and take advice from colleagues where appropriate.
  30. Our decisions should be evidence based and well backed up by data.
  31. We will share information with patients in a way that they understand.
  32. We will take part in regular performance reviews and act constructively.
  33. We will respect patient's privacy and protect their confidentiality at all times.
  34. We will obtain appropriate consent, and not act without patient's permission.
  35. In case of a conflict of interest, we will be open, declare early, and admit it to the patient.
  36. Your mother is my mother, your father is my father, your child is my child. Your friend is my friend. Your family is my family.
  37. If I notice any compromise in patient safety, I will speak up appropriately, and document issues.

* Patient or patients mean not only patients, but also their carers, family, and well wishers. ALL WE DO IS CARE.